Contact Us

Do you have questions about our products, prices, or export process?

Our team of professionals is ready to provide quick responses and the right solutions for your business needs.

Got Questions? We’ve Got Answers.

From product specifications to export documentation, we answer the most common questions clearly and comprehensively.

Where do your products come from?

Our products are sourced directly from trusted farmers and cooperatives across Indonesia, including Sumatra, Java, Sulawesi, and Maluku, ensuring both authenticity and traceability.

⁠Do you provide product specifications and certifications?

Yes. We provide detailed product specifications (e.g., moisture content, grade, size, color) and can supply certificates such as Phytosanitary, Certificate of Origin, and SGS inspection reports as required by buyers.

⁠What is your minimum order quantity (MOQ)?

For most commodities, the MOQ is one full container load (FCL). Sample shipments can be arranged upon request for product evaluation.

What packaging options are available?

Standard packaging includes PP bags, jute bags, or kraft bags (25–50 kg). Custom packaging can be provided according to buyer requirements.

⁠What incoterms do you offer?

We typically offer FOB (Free on Board). We also can offer CIF and CNF terms depending on buyer preference and destination.

How can I request a quotation?

You can send an inquiry through our website form, Alibaba page, or email (info@savanna.co.id) with your required product, grade, quantity, and destination port. Our sales team will respond promptly with a tailored quotation.

Do you provide samples?

Yes, we provide samples for serious buyers. The buyer typically covers courier costs (DHL or as requested).

Which countries do you export to?

We currently export to India, Saudi Arabia, Malaysia, Morocco, Egypt, India, Myanmar, UAE, Thailand, Vietnam, etc. and several other markets worldwide.

What is the lead time?

Our lead time is approximately 7–14 working days for order preparation and documentation after order confirmation. This is followed by an estimated transit time of 20–45 days, depending on the destination and vessel schedule.

Do you accept LCL (Less than Container Load) shipments?

LCL shipments may be arranged upon discussion, subject to product type and order volume.

Can different products be mixed in one container?

Yes, mixed products in one container are possible, subject to discussion and feasibility.

How many tons can one container load?

The loading capacity depends on the product type and packaging.

Can we visit to your office and warehouse?

Yes, you are very welcome to visit our office and warehouse in person. Visits can be arranged upon prior appointment

Reach Us

Find our main warehouse and office location for meetings, inspection, and shipment coordination.

Office Location

Warehouse Bacan & Ternate

Warehouse Tangerang

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